FAQ

FAQ Glow Vista

Orders & payments

Which payments do you accept? Major cards at checkout; taxes calculated where applicable.

Can I change/cancel my order? Contact us within 12 hours—we’ll help if it hasn’t shipped.

Shipping & delivery

Processing time: 1–3 business days.

Typical US delivery: 3–8 business days with tracking.

Will I get tracking? Yes—tracking is emailed once your order ships.

Returns & exchanges

Return window: 15 days from delivery (unused, original condition).

How to start a return: Email glowvistaonline@outlook.com with your order number; we’ll reply with instructions.

Product care & safety

Wipe with mild  water; air-dry.

Do not use items that are torn or leaking.

Comfort aids only—not medical devices.

Support

We reply within 24 hours (Saturday–Thursday, 9:00–17:00 UK time) via the Contact page or WhatsApp.